Call Management Software
Call management is an effective tool that can be installed onto a network PC or server and can link into the Local Telephone system with a network cable. This will provide you with Invaluable reporting on your telephone system activity. Reports can be scheduled and delivered by email on a daily basis to report on all aspects of the activies including many import aspects such as Lost or missed calls. Alternatively the data can be queried on demand.
Features
- Collects data from your telephone system enabling the creation of management reports.
- Runs under any Windows platform – data box
connects from telephone system to PC.
- There are both pre-set and user defined graphs to
allow you to best use your data.
- Reports can be automated and automatically e-mailed
to you.
- Optimise staff availability and productivity by
using one graph which shows how many calls each department
has made or received at different times of the day
– identify poor response times and busy periods.
- If a customer cannot get through to you then he
will probably call your competitors – you can
visually monitor the number of lost calls via one
graph per extension number
- Ideal for hotels as you can bill per room over
a user defined period.
- Track and bill your clients for the time you have
spent on the telephone for them.
- Optimise your telephone lines by analysing your
trunk (line) traffic. By using this data you can determine
if you should dedicate trunks for outgoing calls or
incoming calls only and how many.
- The busiest departments can be identified at a
glance by comparing call volumes, sub departments
or extensions at a click of a mouse button. By identifying
your busiest departments you can move staff around
in order to meet demand
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